FAQ

After I place my order

How do I make the payment after placing a pre-order?
You will receive an email from Group HR ([email protected]) with your order summary and instructions to make a PayNow transfer to the respective Business Unit (BU) UEN number within 3 business days. Example: If your pre-order includes 3 items from 3 different BUs, you will make 3 separate PayNow transactions.
Can I order items from different BUs in a single checkout?
Yes, please note that you will need to make separate PayNow payments to each BU’s UEN, as detailed in your order confirmation email from COMO Group HR.
Can I make multiple separate orders?
Yes, you can. You will receive separate order numbers and payment instructions.


Self Collection / Delivery

When do I collect my pre-order items?
If you are based at COMO House, please collect your items in person on event day at the respective booth. If you are operations staff, delivery will be arranged, with your items arriving latest by 2:00 PM, depending on your order.
How do I collect my pre-order items?
During checkout, please select whether you will self-collect or require delivery. Note: Delivery is available only to COMO Group establishments (shop / restaurant / outlet)
Do you provide delivery for pre-order items?
Yes. Delivery is available for COMO employees not based at COMO House. Volunteers will pack and deliver your orders to the shop/restaurant/establishment latest by 1:00 PM.
Can I still pre-order if I am not based at COMO House?
Absolutely! The pre-order is open to all COMO employees. All funds raised will go towards supporting COMO Group’s charity partner, Mindfull Community.
What is the delivery time?
Orders will be delivered by 1:00 PM.


Others

When is the COMO Group Food Fair 2026?
It will be held on Wednesday, 5 August, from 11:30 AM onwards at COMO House Level 1 training rooms.
Can we group buy the pre-order items?
Yes. If you and your colleagues are from the same outlet or restaurant, we will consolidate your orders and deliver them together by 1:00 PM.
How long is the pre-order open?
Pre-orders are open until Friday, 24 July. This is to allow sufficient time for our volunteers to prepare your items.
Will items be available for walk-in purchase at the event?
A limited quantity of items will be available for walk-in purchase at COMO House on event day, but pre-ordering is highly encouraged to avoid disappointment.
Who do I contact if I want to change my pre-order?
Please reach out to [email protected] for any changes before 24 July, Friday.